WARRANTY POLICY
Currently, all warranty claims are officially handled via email so that proper documentation can be retained. Please note that all warranty claim requests will be subject to review by our team. Additional information may be required in order to approve or deny your request.
WARRANTY POLICIES & PROCEDURES
Kaibo Audio Inc.’s limited warranty covers manufacturing defects under normal use, for a period of up to 1 year from your original purchase date. We reserve the right to troubleshoot and diagnose any defects before approving a replacement. In some cases, we may ask you to return the defective headphones to our designated facility in order to assess your claim, for which the customer will bear the cost of shipping. Kaibo Audio shall bear the cost of shipping any replacement item back to you.
Our warranty does not cover the following:
- Defects or damages from improper use or maintenance of the product
- Accidents resulting to damage of the product, including water damage
- Malicious destruction or intentional damage to the product
- Unauthorized repairs or alterations to the product
- Normal wear and tear to the outer surfaces of the product
- Loss or theft
WARRANTY CLAIMS
To submit a warranty claim, please email support@kaiboaudio.com with the following information:
- Full Name
- Email used to place the order
- Serial Number (alphanumeric code starting with USC, found on the bottom of the packaging sleeve)
- Description of defects experienced