The wearable detection sensors is an innovative functionality for the Kaibo Flex. The built-in optical sensors give you a smooth and intuitive listening experience. Kaibo Flex pauses your audio automatically when you take your headphones off and resumes play as soon as you put them back on – perfectly aligning your listening experience with your movement.
Common Issue:
However, there may be cases where the feature is not currently suited for your head size causing it to turn on and off abruptly.
We have launched a firmware update to solve this issue, and make a few more enhancements to the product.The firmware update will solve the following:
1. Ability to turn the wearable detection on and off. Just tap either side 5 times to turn this feature on or off. After the update, it will be off on default.
2. We have enhanced reliability of the light sensor detection while wearing. It was not working in the defined time slot so that caused problems with other Kaibo Flex functions including the following:
- Possibility of both sides not syncing
- Possibility of link disconnection
- Possibility of the battery not charging

3. We have fixed a problem where the right or left ear does not respond to touch controls or has no sound.
We are sharing here instructions for a firmware update you can use to solve this issue
Please note that the installation works only on Windows OS. If you are using a Mac, kindly find a Windows PC to complete the installation. If you are experiencing any issues with the installation, please let us know.