FOR BACKERS ON KICKSTARTER OR INDIEGOGO:
If you ordered from Kickstarter or Indiegogo, returns and refund policies evolve over the course of a project.
Please note: We are a young startup working nonstop to bring our vision to life, so that we can all expand the ways we experience the world around us through sound. We have refund policies in place to protect you and us as a company. However, we understand that extenuating circumstances may arise that warrant an exception to our policies. If that is the case for you, please let us know and we will do our best to make things right.
During the Campaign:
While a campaign is live you may cancel your pledge at any time through the Kickstarter or Indiegogo platform.
After Production has Begun and your Pledge has Shipped:
Once production has begun and our fulfillment partners have put your package in the mail, a refund is no longer possible. Our funds have been committed to our partners - now we just ask you to sit back and wait until your pledge is in your hands (or on your head!).
It’s important to us that you enjoy your new headphones and feel like part of a successful crowdfunding project, so if you experience any issues, please email crowdfunding@kaiboaudio.com and we’ll do our best to resolve your matter.